FAQ
1.Can you tell a little about yourself and your brand like where you put up?
Answer-- We are a North India based brand. Kindly check our About Us link.
2. Where can I find information about buying paintings online from you?
Answer-- Details on buying our unframed canvas paintings can be found on our website's 'Shop by theme' page, where you can browse and order, with delivery in 7-10 business days.
3. Can I find paintings with themes that would suit a living room environment?
Answer-- You'll find a beautiful selection of art prints designed to complement your home and living room decor. Kindly search in Shop by theme or home page.
4. Which paintings are good for home as per Vastu?
Answer-- Kindly visit our Vastu Painting section.
5. Could you describe your packaging process for art prints to prevent damage?
Answer-- We carefully roll art prints and ship them in sturdy tubes to prevent damage during transit.
6. Do you offer Worldwide shipping for art prints?
Answer-- No, We ship presently in India only. Kindly check our Shipping policy link.
7. Where can I find my order tracking information?
Answer-- You'll get a tracking link from our shipping partner, allowing you to track your order's progress every step of the way.
8. Can I add a personalized touch to my art print order with gift wrapping and a note?
Answer-- While gift wrapping isn't currently available, we'd love to include a personalized note with your order; just reach out to us on WhatsApp or e-mail. Kindly check Contact Us page.
9. What options are available if I'm not happy with the artwork I receive?
Answer-- We offer a stress-free 7-day exchange for damaged or defective items. As our products are made to order, we don't accept returns for changes of mind. However, if you made a mistake, you have a 24 hour window to cancel your order via email or WhatsApp. Kindly go to the refund and return policy link and get more information.
10. What are my payment choices?
Answer-- We offer flexible payment options, accepting credit/debit cards, net banking, UPI, PhonePe, and various digital wallets.
11. Is there a COD option for Indian customers?
Answer-- Yes, we offer the payment method of COD for our Indian customers.
12. How can I get in touch with you regarding my questions?
Answer-- Kindly visit Contact Us page.
13. Are your art prints available in multiple dimensions/sizes?
Answer-- Yes the artworks are available as per your requirements. We offer customization as well.
14. Can I hang your art prints immediately upon receiving them?
Answer-- For now we are into rolled canvas, So you need to take it to the local market and get it framed as per your choice according to your room aesthetics.
15. Do you provide painting installation services?
Answer-- No, we do not provide installation services as the painting goes as a rolled canvas in a sturdy tube.
16. Which paintings are good for home as per vastu?
Answer-- For Vastu compliance, choose paintings that represent prosperity and harmony, like waterfalls or images of deities. Kindly go to Vastu Paintings link.
17. What is the type of canvas used for wall art?
Answer-- Viventiq brand uses high-quality, artist-grade canvas, typically cotton canvas, for all the wall art paintings.
18. Can you visit our site/ home/ office and suggest the suitable artwork and sizes ?
Answer-- While we can't visit in person, we'd be happy to create digital placements of our artworks on your walls if you provide us with clear images.